Strategie mit Wurzeln. Wachstum mit Wirkung.

The Customer is the meaning
our Work.

Our principles of conduct put people at the center. We treat customers with respect, honesty, and genuine attention—because trust is the foundation of every successful collaboration.

Code of Conduct – Handling with customers

The customer is the most important person in our company.

We founded the company for our customers so that the customer is at the center of our actions. The operational processes are subordinate to their needs.

A customer does not depend on us, rather we depend on him.

We are proud that the customer has placed his trust in us and chosen our company among the many e-commerce agencies. We will do everything in our power not to disappoint his leap of faith.
A customer does not mean an interruption of our work, they are its purpose.

Without our customers, we would have no work. Only by satisfying their needs and expectations do we ensure the customer's affection.


We are not doing a customer a favor by serving him, rather he is doing us a favor by giving us the opportunity to do so.

In an area where several hundred competitors vie for the favor of the customer, it is a great honor that the customer has chosen our company. By providing service to our customers, we secure our existence.
A customer is not a suitable partner for arguing. No one has ever won an argument with a customer.

The customer at the center of attention is the reason for our company's existence. If the customer is not treated in a friendly, honest, and respectful manner, the customer will look for another service provider.
A customer is someone who brings us their wishes. It is our task to fulfill them for their and our benefit.

Not only satisfying but exceeding his expectations regarding his wishes and needs ensures us a long-term and economically beneficial collaboration.
A customer is a part of our business, not an outsider

The customer is a living part of our business. By listening carefully, we can better recognize our customers' needs and tailor our services optimally to the customer.

A customer is not a cold statistic. He is a human being of flesh and blood, with feelings and sensations, just like we have.

It is important to be able to respond to the customer, to always have an ear for their feelings, and not just to address the customer factually and technically. Providing friendly and human service to the customer as the most important person in the company is essential.
A customer deserves the most polite and attentive service we can provide.

Only by meeting the needs of the customer and the excess